One of the primary reasons non-desk employees aren’t engaging with digital communication channels is that those channels simply don’t work for them.
Tools like email, Microsoft Teams, and Slack, are designed with desk-based employees in mind — not the blue collar, non-desk workforce who are on the shop floor, out in the field, or working production lines. Typically, these employees don’t receive a company email (because in our experience, they wouldn’t look at it anyway).